Emergency service in the water supply — now covered by SUVA

Die Water supply in Switzerland is part of the critical infrastructure — and only works thanks to a reliable On-call service. For aquaregio teams, this means: 24/7 readiness, rapid interventions and frequent Working alone.

A look at 2025 shows how intensive this commitment actually is — and why 2026 targeted investments were made in greater security.

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Figures & reality

aquaregio AG provides the Drinking water supply in the Sursee-Mittelland area safe. A large part of this responsibility lies in on-call operations.

Key figures from 2025:

• 6,350 hours of standby outside regular working hours
• 70 missions in case of malfunctions and emergencies
• 22 missions on behalf of third parties

👉 The Emergency service in the water supply is therefore a central part of daily operations — not the exception.

Working alone on standby: An underestimated challenge

The analysis of the deployments clearly shows:

• many interventions take place at night or on weekends
• Work often takes place in remote facilities
• Employees are regularly working alone

This is precisely where the central challenge lies. Working alone in on-call service entails an increased risk. When something happens — a fall, a medical emergency, or a technical problem — there is often a lack of direct support at the decisive moment.

Especially in extensive infrastructures such as the water supply, delays can occur in an emergency if no immediate alarm is issued.

From requirement to solution

The focus was therefore on a solution that simply works, reliably alerts and can also be used under real operating conditions — such as when network coverage is poor.

With the introduction of Uepaa® security solution It was precisely this gap that was closed.

An overview of the key functions:

• Deadman function for automatic recognition of emergencies
• Direct alerting from defined contacts
• Location transfer for quick help
• Easy to use — even under stressful conditions

conclusion

👉 This will make the Occupational safety in on-call service systematically improved.

Because in the end, the following applies:
Supply security starts with employee safety.

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