Toyota Switzerland secures dealer support in Safenwil with Uepaa

Toyota stands for quality, innovation, and reliability. But for vehicles to live up to this standard in daily use, experts are needed behind the scenes to analyze technical questions, investigate fault patterns, and support Toyota partners throughout Switzerland.

This is exactly the work performed by the Technical Dealer Support team at Toyota AG in Safenwil. Toyota vehicles have been distributed in Switzerland from Safenwil for over 50 years. Toyota AG is part of the Emil Frey Group, whose activities include vehicle importing, garage operations, and the logistics of spare parts and accessories.

Technical detective work in the workshop

Not every technical problem can be solved over the phone or through diagnostic data. Sometimes a vehicle must be examined directly, a fault reproduced, or a repair solution verified in practice.

For this purpose, the Technical Dealer Support team in Safenwil has its own workshop at its disposal.

This is where they analyze, test, measure, and work on vehicles. These tasks require a great deal of experience, concentration, and an independent way of working. Consequently, it is common for employees to work alone in the workshop.

Working alone does not necessarily mean that no other people are on the premises.

What matters is:

Is there someone within sight or earshot in an emergency?

A massive factory site behind controlled access points

The Emil Frey AG factory site in Safenwil is expansive. Various buildings, workshops, logistics areas, and traffic zones are spread across the grounds.

In addition, there is controlled access: anyone entering the site must first pass through security barriers. While this provides external security, it can also mean that in a medical or technical emergency, external rescue services cannot easily reach the affected building.

Especially in a remote workshop, valuable minutes can pass before it is even noticed that a person needs help.

A fall, an injury while working on a vehicle, or a sudden medical event is all it takes. If the person affected is no longer able to trigger an alarm themselves, a system that reacts automatically is required.

Digital protection for Technical Dealer Support

To secure lone working, Toyota Switzerland therefore relies on the Uepaa Safety App.

The solution runs directly on the smartphone, accompanying employees during their work in the workshop. If the dead man's switch detects no movement for a defined period, a pre-alarm is triggered first.

If the person does not respond, an alarm is triggered automatically.

Depending on the situation, a manual alarm can also be activated at any time. This provides the alarm response team with the necessary information to initiate targeted support – even across a large, access-controlled factory site.

This turns your personal smartphone into a digital safety companion:

• automatic dead man's switch
• manual alarm for acute emergencies
• transmission of available location data
• professional 24/7 alarm management
• direct use on your existing smartphone
• no additional specialized hardware required

Safety doesn't stop at the workshop door

The Technical Dealer Support team ensures that Toyota partners receive expert assistance with complex technical issues every day.

With the Uepaa Safety App, the safety of the specialists who analyze, test, and develop solutions behind the scenes is now also guaranteed.

After all, even on a busy company campus, lone working can occur as soon as you are out of sight and earshot of others.

We would like to thank the Toyota AG team for their trust and wish all employees continued safe and accident-free work in Safenwil.

Nothing is impossible – not even safe lone working.

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